Bengali Customer Support Executive Healthcare Process

Job Location: Bangalore Electronic City Phase II, Karnataka
Work Mode: Work from Office
Employment Type: Full-Time, Permanent
Industry: Healthcare / Customer Support / BPO
Working Days: 5 Days per Week with 2 Rotational Days Off

Job Summary

We are hiring Bengali Customer Support Executives for a multilingual healthcare support process in Bangalore. The ideal candidate should have strong communication and customer-service skills and be fluent in Bengali, Hindi, and English.

The role involves assisting patients through inbound/outbound calls and email, handling appointment-related requests and enquiries, maintaining accurate documentation, and delivering a professional and patient-centric customer experience.

Key Responsibilities
- Handle customer/patient calls professionally and courteously.
- Assist patients with appointment booking and general enquiries.
- Handle inbound calls, outbound calls, and email communication.
- Communicate calmly and diplomatically with patients and co-workers.




- Listen actively and understand patient requirements.
- Accurately verify patient details and update information in the appropriate system.
- Maintain 100% documentation of customer interactions.
- Build positive relationships with patients.
- Maintain required quality and Average Handling Time (AHT) standards.
- Stay updated with process knowledge and daily operational updates.
- Follow established procedures and process requirements.
- Maintain punctuality and adhere to assigned break schedules.
- Take initiative and remain flexible regarding process changes.

Required Skills
- Fluent communication in Bengali, Hindi, and English.
- Strong verbal and written communication skills.
- Neutral Indian accent.
- Excellent customer-service skills.
- Active listening and comprehension skills.
- Professional telephone etiquette.
- Robust interpersonal skills.
- Patient-centric approach.
- Strong attention to detail.
- Ability to ac

📌 Bengali Customer Support Executive (Electronic City)
🏢 Innova Software Services
📍 Electronic City