We are seeking a proactive and results-driven Carrier Relationship Manager (CRM) to join our US transportation team. The ideal candidate will be responsible for building and maintaining robust relationships with carriers, negotiating competitive rates, sourcing capacity, and ensuring seamless execution of shipments. The candidate should possess excellent communication and negotiation skills, have strong knowledge of the US trucking and drayage market, and be capable of securing the best available capacity while maintaining service quality.
Key Responsibilities
Develop and maintain strong relationships with carriers and owner-operators across the US.
Source reliable carriers for drayage and over-the-road (OTR) shipments.
Negotiate competitive freight rates while maintaining service quality.
Analyze market conditions and secure the best possible pricing based on current market trends.
Maintain a strong carrier network and continuously onboard qualified carriers.
Coordinate with dispatch,
operations, and customer service teams to ensure smooth shipment execution.
Monitor shipment progress and proactively resolve operational issues.
Build long-term partnerships with carriers through professional communication and relationship management.
Maintain an updated carrier database, including compliance and performance records.
Ensure carriers meet insurance, safety, and operational requirements.
Handle capacity challenges and secure trucks during peak market conditions.
Stay updated on fuel prices, market trends, equipment availability, and regional capacity.
Assist in rate forecasting and market analysis to support pricing decisions.
Negotiate accessorial charges such as detention, chassis split, storage, pre-pull, layover, and driver assist when required.
Requirements
Minimum 2–5 years of experience in US Transportation, Freight Brokerage, Carrier Sales, or Carrier Rela