About EG:
*At EG, we build software that makes a difference.*
Our industry-specific software helps people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security. We are a thriving global workforce of 3000+ employees, with a 900+ robust team based in Mangaluru, India.

If you are ambitious, curious, and take pride in ownership, you will thrive here. You will be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

As part of the department:
We are looking for
Junior Support Consultant
for our Major Incident Management team between
1 to 2 years
of experience to be based at our
Mangalore
office in India. The team are co-working with colleagues in Norway, Sweden and Poland.

Work Mode:
Work From Home (Remote)/Work from Office (Hybrid)

Work Hours:
24/7 shift solution on rotation





The role sits within the Support organisation for Retail & Supply Chain. Outside of running major incidents, the person works as part of the 2nd line support team, handling technical cases, tickets and tasks. Day-to-day direction including support priorities and workload comes from the 2nd Line Support Manager for Retail & Supply Chain, and on the major incident process the role works to the Team Manager – Major Incident.

Key Responsibilities
:
- Verify, assess, and declare Major Incidents based on business impact and severity, acting as the designated authority for Major Incident declaration.
- Respond immediately to potential Major Incidents reported by internal teams, customers, monitoring tools, or external stakeholders.
- Create, manage, and maintain the Major Incident ticket within the support system, ensuring all incident-related activities and communications are accurately documented.
- Serve as the central point of comm

📌 Junior Support Consultant (Mangalore)
🏢 EG A/S
📍 Mangalore