Mashreq Bank

Job Description

1 Job Title:

Team Leader, Quality Assurance & MI

Department

Retail Banking Operations- Quality Assurance & MI

Direct Supervisor

Manager, Quality Assurance & MI

Pay Band

J

2 Job Purpose
- Conduct quality review of various Retail Operation’s Units – Credit Ops, Card Ops, CCAM Ops, Neo Ops wealth Ops and Insurance Ops with a view to ensure existing stipulated standards are being adhered in accordance to the SOP, PPG, APPM, OPMs.
- Lead the QA Governance function across Retail Operations by driving risk-based quality reviews, control validation, KRI monitoring, governance reporting and corrective action tracking to ensure process adherence, risk mitigation, audit readiness and continuous improvement across all supported business units
- Reporting review outcome with the units and Delivery managers for timely review and feedback.
- Recommend and ensure implementation of corrective action plans to continuously improve and enhance the standard processes.
- Perform and manage MI/Reports of the unit or as directed by the Manager

3 Dimensions





Operating Budget

Number of Staff

Capital Exp. Budget

N/A Other

4 Key Result Areas

1. Risk-Based QA Governance & Assurance
- Lead the execution of a risk-based QA Governance Framework across Retail Operations units, ensuring coverage of operational, compliance, audit, fraud, and reputational risks.
- Facilitate risk identification, assessment, and validation activities through QA reviews, thematic assessments, and governance oversight.
- Maintain and periodically review risk registers, risk-control mappings, and control effectiveness assessments across supported business units.

2. Control Framework & Quality Validation
- Assess the design and operating effectiveness of preventive, detective, and corrective controls to ensure adequate risk mitigation.
- Conduct governance-based quality reviews to validate adherence to SOPs, PPGs, APPMs, OPMs, internal policies, and regulatory requirements.
- D

📌 Team Leader.Retail Banking Ops (Bengaluru)
🏢 Mashreq
📍 Bengaluru