Key Responsibilities:
- Handle inbound and outbound calls, as well as email interactions, to resolve customer queries, complaints, and service requests
- Respond to customer emails within defined TAT and quality SLAs
- Identify customer needs and provide accurate, complete, and timely resolutions
- Investigate customer issues thoroughly while adhering to regulatory and internal compliance guidelines
- Draft clear, skilled, and empathetic email responses aligned with the company’s communication standards
- Escalate complex or unresolved issues to relevant internal teams and ensure timely follow-up and closure
- Maintain accurate records of customer interactions, case logs, trackers, and resolution documentation
- Build and maintain solid customer relationships through professional and empathetic communication




- Ensure strict compliance with regulatory frameworks such as RBI, TRAI, or other applicable authorities
- Support internal and external audits by providing call records, email logs, and documentation as required
- Identify recurring customer issues and proactively highlight them to supervisors for process improvement
- Follow company policies, communication guidelines, and quality standards at all times
- Actively contribute to customer retention by delivering a high standard of service

Pay: Up to ₹600,000.00 per year

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Bengaluru)
🏢 Money View
📍 Bengaluru