Role: Collections Specialist

We are seeking a diligent and results-driven Collections Specialist to join our team and play a critical role in managing outstanding accounts and ensuring customer satisfaction.

Job Description

As a Collections Specialist, you will be responsible for generating and managing in-house leads from business owners, interfacing with them to assess their financing needs, and guiding them through the financing process. You will handle documentation, coordinate with internal teams, and resolve customer queries efficiently. A key part of your role will involve conducting rigorous follow-ups, managing renewals, and addressing collection-related issues to ensure timely repayment and increase collections.

Key Responsibilities
- Generate and manage in-house leads from business owners seeking financing.
- Interface with small business owners to assess their financing needs and recommend suitable financing solutions.
- Guide prospective clients through the financing process, from pre-qualification to closing.
- Handle documentation, coordinate with internal teams,



and resolve customer queries efficiently.
- Demonstrate the ability to close deals while meeting customer expectations.
- Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding.
- Work with customers to ensure timely repayment, negotiate recent payment terms, and address other collection-related issues.
- Track promised payments to ensure receipt.
- Use Sales and Collections portals to monitor progress.
- Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers.
- Develop strategies to increase collections and manage outstanding accounts.
- Collaborate effectively with team members and supervisors to ensure smooth departmental operations.
- Meet crucial deadlines consistently.
- Work closely with credit u

📌 Senior Collections Specialist (Noida)
🏢 BIZ2X Platform Private
📍 Noida