Job Description
The ideal candidate will have hands-on experience with ServiceNow ITSM, Service Catalog, Workflows, Flow Designer, CMDB, Software Asset Management (SAM), integrations, scripting, and platform administration. The individual will work closely with business stakeholders, process owners, and technical teams to translate business requirements into scalable ServiceNow solutions while maintaining platform health, governance, and best practices.

Responsibilities
ServiceNow Development & Configuration:
Configure and enhance ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.

Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.

Design and implement forms, workflows, notifications, approval processes, and service catalog solutions.

Create scalable solutions following ServiceNow development best practices.

Workflow & Automation
Design and support process automation using Flow Designer and Integration Hub.





Identify opportunities to improve efficiency through workflow automation.

Configure routing, approvals, notifications, and fulfillment processes.

Service Portal & User Experience
Customize Service Portal pages, widgets, and catalog experiences.

Improve Self-service Capabilities And End-user Experience.
Integrations
Develop and maintain integrations using REST and SOAP APIs.

Configure Import Sets, Transform Maps, and Integration Hub connections.

Support integrations with enterprise applications such as Azure/Entra ID, HR systems, ERP platforms, and third-party applications.

CMDB, SAM & Platform Administration
Support CMDB maintenance, CI relationships, and CSDM-aligned configurations.

Administer Software Asset Management (SAM) processes and software compliance activities.

Perform platform administration activities including user management, role assignments, ACL maintenance, instance configuration, and update set deployments.

Install,

📌 Senior ServiceNow Analyst (Chandigarh)
🏢 Oceaneering
📍 Chandigarh