Job Title: ADMINISTRATOR L0(CONTRACT)
City: Chennai
State/Province: Tamil Nadu
Posting Start Date: 8/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
The purpose of the role is to resolve, maintain and manage clientâÃÂÃÂs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâÃÂÃÂs ensuring client satisfaction
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Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâÃÂÃÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÃÂÃÂs to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutionin
📌 ADMINISTRATOR(CONTRACT) (Chennai)
🏢 Wipro
📍 Chennai