Role & responsibilities
- Handle customer queries, requests, and concerns professionally and promptly.
- Coordinate with Sales, CRM, and other internal teams for timely resolution of customer issues.
- Maintain regular communication with customers regarding bookings, documentation, payments, possession, and other updates.
- Conduct customer follow-ups and ensure a seamless post-sales experience.
- Maintain accurate customer records, MIS, and interaction reports.
- Collect customer feedback and identify opportunities to improve customer satisfaction.
- Assist in customer meetings, site visits, events, and handover activities.
- Ensure adherence to company processes and service standards.
- Build strong and long-term relationships with customers.
Preferred candidate profile
- Graduate in any discipline; MBA/PGDM preferred.
- 13 years of experience in Customer Relationship Management, Customer Delight, Hospitality, Real Estate, or Sales Coordination.
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-first approach.
- Good knowledge of MS Office/Excel and CRM systems.
- Robust coordination, follow-up, and problem-solving abilities.