I. Sales & Customer Engagement:
- Greet and engage customers; understand their needs and preferences.
- Provide expert product knowledge (materials, dimensions, features, advantages).
- Offer design advice and help visualize furniture in homes.
- Build rapport, address concerns, and follow up with potential leads.
- Prepare quotes, process sales transactions, and arrange delivery/assembly.
- Upsell and cross-sell complementary items (decor, accessories).
- Ensure post-sale satisfaction and address issues.
II. Showroom & Operations:
- Maintain a clean, tidy, and well-organized showroom.
- Arrange attractive furniture displays.
- Monitor stock levels and assist with inventory.
- Adhere to all company sales and return policies.
III. Marketing & Brand Support:
- Act as a brand ambassador, representing the showroom professionally.
- Collect customer contact information for follow-up.
- Gather customer feedback on trends, prices, and competitors.
- Inform customers about current promotions and loyalty programs.
- Provide input for visual merchandising strategies.