Location Name:
Pune Corporate Office - Weikfield

Job Purpose
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:
- DB Architecture change for sync multiple systems
- Vertical Wise DMS One App Version Management
- Consolidation of Process (NACH, Death & Insurance Portal & CRM)
- SFDC CRM evaluation

Duties And Responsibilities
A – Key accountabilities pertaining to the role
- Product Strategy & Roadmap

Define multi?year roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.

Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
- Technology Delivery & Architecture

Lead solutioning and development across Android, iOS, and Responsive Web stacks.

Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer,



Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.
- Release Management & Operational Excellence

Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.

Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.

B – Additional Accountabilities
Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions
- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.

Major Challenges
- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance a

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