15 Aug
|
Skillsource Usa
|
Kalyani Nagar
15 Aug
Skillsource Usa
Kalyani Nagar
Hiring (For Real Estate)
US Process
Shift Timing
05:30 PM - 2:30 AM
06:30PM - 03:30 AM
07:30 PM - 04:30AM
Saturday/ Sunday Off
Key Responsibilities:
- Act as the primary point of contact for customer inquiries and support requests.
- Ensure timely resolution of customer issues and escalate when necessary.
- Collaborate with cross-functional teams to improve service delivery and customer experience.
- Monitor customer health metrics and proactively engage customers to prevent churn.
- Manage onboarding processes and provide training/resources to recent customers.
- Analyze operational workflows and suggest improvements for efficiency.
- Maintain accurate records of customer interactions and feedback.
- Support service operations by coordinating between different departments.
📌 Customer Success, Service (Kalyani Nagar)
🏢 Skillsource Usa
📍 Kalyani Nagar