Job Description Store Manager

Brand: MakeO Toothsi

Employment Type:Full-Time

Salary

35,000 – 45,000 Gross per month + Performance Incentives**
About makeO

makeO is India's leading digital-first healthcare brand, redefining smile makeovers and skincare through its brands **toothsi** and **skinnsi**. We are looking for an energetic, customer-focused, and result-oriented **Store Manager** to oversee the daily operations of our retail center while ensuring an exceptional customer experience.
Key Responsibilities

* Manage the overall operations of the retail/clinic center to ensure smooth day-to-day functioning.

* Lead front desk operations, including customer reception, appointment scheduling, and walk-in management.

* Deliver an outstanding customer experience by greeting clients, addressing enquiries, and ensuring seamless service throughout their visit.

* Handle appointment bookings efficiently to maximize doctor/therapist availability and center productivity.

* Manage customer concerns and complaints professionally,



ensuring timely resolution and high customer satisfaction.

* Build strong customer relationships through excellent communication and service excellence.

* Drive center sales, revenue, and customer conversions by achieving monthly business targets.

* Monitor daily sales performance and implement strategies to improve revenue generation.

* Coordinate with clinical and operations teams to ensure productive service delivery.

* Maintain accurate records, reports, and daily operational documentation.

* Ensure adherence to company SOPs, hygiene standards, and operational guidelines.

* Supervise the overall appearance and maintenance of the center to deliver a premium customer experience.

* Support inventory coordination and ensure availability of required operational supplies.
Candidate Profile

* Bachelor's degree in any discipline.

* **2+ years of experience as a Store Manager, Center Manager, Clinic Manager, S

📌 Store Manager (Mumbai)
🏢 MakeO
📍 Mumbai