Location: Bangalore (Hybrid- 3 days WFO), EC2 Campus Electronic City OR GR TECH PARK Whitefield (NOT A CHOICE)
Experience Fresher
Qualification- Any Graduate
Skills required- Excellent Communication, Valuable system troubleshooting knowledge; Operating Systems; Servers; PC Hardware and Software related issues, Printers, Networking .
Cab Facilities : Two Way Cab Facilities
Incentives are offered based on performance
Language needed : English ( excellent) , Hindi
Shifts: need to be comfortable for rotational shift

Responsibilities
1. Working from a standard protocol and utilizing documented processes to respond to clients' issues. Some judgment may be used to supplement the outlined process.
2. Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.
3. Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options,



based on client entitlement (for example more complex warranty).
4. Begin to proactively assist clients to avoid or reduce problem occurrence.
5. Work is often reviewed by the Supervisor or Team Lead.

Knowledge and Skills:1. Articulate in excellent written and verbal communication skills.
2. Experience in client-facing roles either remote or face-to-face.
3. Computer proficiency with applicable software applications.
4. Demonstrated problem-solving skills.
5. Accuracy in data entry.
6. Excellent fluency in language to be supported.
7. Experience / knowledge in a phone-based remote role, e- support, e-chat, or similar.
8. Familiarity with computer technology.
9. Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Profile:
1. Troubleshooting Hardware/Networking/OS related queries of our global Clients Over Phone.
2. Take calls from Global clients and initiate the

📌 Technical Support Engineer (Electronic City)
🏢 Shashwath Solution
📍 Electronic City