Job Profile/Key Responsibilities
- Responsible for Policy administration and related services of Life or Annuity Insurance Policies
- Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area.
- Adheres to process service level agreements.
- Develops knowledge and skill in assigned work process (es) as well as general understanding of the client's business and objectives.
- Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
- Handles company confidential data according to policy and guidelines.
- Adheres to existing security policies and procedures.
- Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals Mandatory Skills:
- Candidates must possess valuable communication skill Both verbal and written
- Good analytical and problem-solving skills
- Open to work in evening and Night Shifts