To support employees of GGH using computers and the software necessary to perform their daily duties as well as maintain the IT infrastructure of GGH entity to ensure optimal performance, security, and reliability of GGH IT infrastructure, minimize downtime, and support seamless day-to-day operations for all employees.

Duties & Tasks
- Deliver high-quality onsite and remote support to end users, including senior executives. Diagnose and resolve technical issues involving PCs, servers, mobile devices, printers, networks, video conferencing, WMS devices, CCTV cameras, time and attendance and access control systems efficiently and with minimal user disruption.
- Configuration, installation, testing, patching of the above-mentioned hardware and related software.
- Oversee the local IT infrastructure and take immediate action to resolve any outages that occur as quickly as possible. Efficiently coordinate support and problem resolution with remote IT teams or vendors.




- Enhance the technology experience by showing users how to best use technology to deliver productivity and efficiency perks. Be on the front line of corporate technology, implementations, new technologies, and preparing teams for use and supporting technologies through their lifecycle.
- Provide proactive maintenance, monitoring systems to prevent potential issues. Also, give recommendations for repairing, upgrading, decommissioning, and purchasing IT hardware and software.
- Respond promptly to IT support tickets, in-person requests, calls or Teams messages, escalating complex issues to senior staff or external vendors as needed.
- Develop a knowledge base of resolved issues to assist in future problem-solving.
- Track and maintain hardware/software inventory and update IT documentation to ensure accuracy and accessibility.
- Participate in investment projects, support annual budget planning, and monitoring of actual expenditures.
- Manage your time effectively to complete tasks efficiently, prioritiz

📌 IT Support Specialist (Aurangabad)
🏢 CANPACK Group
📍 Aurangabad