- Handle day-to-day IT support tickets related to desktops, laptop, mobile devices, printers, and peripheral hardware
- Troubleshoot and resolve issues with Windows OS, basic software applications, network connectivity, and user access
- Administer and manage Active Directory, user access controls, system privileges, and security
- Manage VLAN configuration and monitoring, supporting network segmentation and troubleshooting
- Perform routine preventive maintenance of IT hardware and support IT asset inventory management
- Coordinate with vendors for warranty replacements, hardware procurement, and service requestsSupport IT onboarding/offboarding activities such as system provisioning, email account setup, and asset allocation
- Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations
- Maintain IT documentation including issue logs, user guides, and SOPs

📌 Officer / Executive (Gaddapotharam)
🏢 Tiefenbacher Group
📍 Gaddapotharam