Job Title: Deputy General Manager Operation

Required Qualification: Bachelors/Masters in Business Management (Operations, Supply Chain)

Required Experience: 15-20 years

Department: Operations

Job Purpose: The Head of Operations is responsible for monitoring management of Warehouse, Purchase, and Customer Connect departments. This role ensures smooth order processing, inventory control, procurement efficiency, and cost optimization. Additionally, the role involves MIS reporting, analytics-based decision-making, and trend identification to drive operational improvements.

Key Accountabilities:

Overall Monitoring & Team Leadership
- Oversee the Customer Connect, Warehouse, and Purchase departments, ensuring tasks are completed on time.
- Conduct daily, weekly, and monthly reviews with HODs to track performance and resolve issues.
- Mentor and guide department heads for efficiency improvement and operational excellence.

Order Processing & Customer Connect Management
- Ensure end-to-end order processing, from customer inquiry to final delivery.




- Monitor and resolve pending orders immediately, ensuring smooth dispatch operations.
- Coordinate with the sales team to ensure orders are processed and dispatched on time.
- Handle and resolve customer-related operational escalations.

Warehouse Operations & Inventory Management
- Maintain optimal product inventory levels in the warehouse to meet demand.
- Review order volumes vs. dispatch timelines to ensure timely deliveries.
- Develop strategies to liquidate non-moving stock and optimize inventory turnover.
- Oversee warehouse operations, logistics, and dispatches to ensure efficiency.

Procurement & Supplier Management
- Monitor import and domestic procurement to ensure cost-effective and timely purchasing.
- Strengthen supplier negotiations and ensure procurement aligns with demand-supply planning.
- Optimize procurement costs, contract management, and supplier agreements.

Logistics & Cost Optimization
- Plan and ma

📌 Deputy General Manager Operations (Mumbai)
🏢 Quba Architectural Products
📍 Mumbai