Assistant Service Advisor (ASA) in BRD Car World Service Centre plays a vital role in ensuring smooth service operations and delivering excellent customer satisfaction. The ASA acts as the first point of contact for customers and supports the Service Advisor in handling vehicles, customer communication, documentation, and coordination with the workshop. A detailed job description is provided below which outlines basic roles of Asst. Service Advisor.

Reporting:

§ You will be reporting to Works Manager for the routine jobs in the position of Asst. Service Advisor.

§ Customer Reception

1) Welcome customers courteously upon arrival.

2) Greet customers according to Maruti Suzuki dealership standards.

3) Assist in managing customer appointments and walk-in customers.

4) Direct customers to the appropriate Service Advisor when required.

§ Vehicle Reception

1) Conduct a preliminary inspection of the vehicle along with the customer.

2) Record customer complaints accurately.

3) Check vehicle condition for dents, scratches, accessories, fuel level, and personal belongings.

4)



Ensure proper preparation of Job Cards.

§ Job Card Preparation

1) Assist in creating and updating Job Cards in the Dealer Management System (DMS).

2) Verify customer and vehicle details.

3) Record warranty concerns, insurance claims, and service history accurately.

§ Customer Communication

1) Explain the service process to customers.

2) Inform customers about estimated repair time and delivery schedule.

3) Update customers regarding repair progress, additional repairs, and delays after consulting the Service Advisor.

§ Workshop Coordination

1) Coordinate with technicians, Supervisor and Parts Department.

2) Ensure vehicles are assigned promptly to technicians.

3) Follow up on job progress to avoid unnecessary delays.

§ Spare Parts Coordination

1) Coordinate with the Parts Department for timely availability of spare parts.

2) Ensure required parts are issued without delaying repa

📌 Service Advisor (Thrissur)
🏢 BRD CAR WORLD
📍 Thrissur