The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your Work Profile

As a Senior Consultant in our Consulting team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.
- Takes responsibility for own work or workstream, ensuring engagement/project objectives and Deloitte quality standards are met.
- Develops scalable Salesforce solutions using configuration, customization, and Agent force capabilities.
- Designs, implements, and optimizes Salesforce Agent force solutions for AI-powered automation, digital workforce, and intelligent customer engagement.
- Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership.
- Identifies opportunities to improve the efficiency and effectiveness of key business processes.
- Builds knowledge in the Salesforce ecosystem by contributing to firm initiatives,



learning programs, and industry events.
- Applies awareness of global technology trends to address client needs and enhance recommendations.
- Understands the impact of emerging technologies, including AI and autonomous agents, on business processes and Salesforce implementations.

Key Skills Required
- Prior hands-on experience with Salesforce and Salesforce Agent force is mandatory.
- Robust experience in designing, configuring, and implementing Agent force solutions for AI-driven customer service and business process automation.
- Extensive experience in solution design, client management, client demonstrations, and conducting design and development workshops.
- Good understanding of Salesforce capabilities including Lightning Experience, Integrations, Apex, LWC, Flow, and project implementation methodologies.
- Hands-on experience with one or more Salesforce Clouds such as Sales Cloud, Service Cloud,

📌 Salesforce Agent force Developer (Bengaluru)
🏢 Deloitte
📍 Bengaluru