Key Responsibilities
- Act as the L3 escalation point for tickets triaged, logged, and initially investigated by our L1/L2 support team
- Reproduce, debug, and resolve production bugs across the ClaimBeacon application, using logs and monitoring tools to find root cause
- Troubleshoot and fix data pipeline failures and integration issues between ClaimBeacon and Guidewire
- Monitor, troubleshoot, and resolve issues within the agentic AI platform, including agent orchestration failures, tool/integration errors, and unexpected agent behavior
- Support data and AI governance and compliance requirements, ensuring fixes, data handling, and agent outputs stay aligned with internal controls and regulatory expectations
- Design and ship small enhancements to production code in response to client and internal feedback
- Decide when an issue needs to be escalated to the core engineering team versus resolved directly, to protect the roadmap for current lines of business
- Document root causes, fixes, and workarounds so recurring issues get resolved faster over time

Required Qualifications





Experience
- Proven experience owning production issues end-to-end — from initial log review and triage through root cause analysis to a shipped fix
- 6+ years of professional software engineering or production support experience
- Background in insurance strongly preferred

Core Technical Skills
- Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack
- Working knowledge of DevOps practices - CI/CD pipelines, monitoring, and cloud environments (AWS)
- Exposure to agentic AI or LLM-based tooling, or strong interest in ramping up quickly on new AI systems
- Familiarity with Flutter, or the ability to pick up a new front-end framework quickly
- Comfortable troubleshooting data pipelines and writing SQL for root cause analysis
- Experience with Insurance platform like Guidewire, Majesco, Origami or similar policy/claims administration platforms

📌 Production Support-Software Engineer III (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru