Zap Tech Private Limited is looking for confident and communication-focused candidates to join our
International Voice Process
team.
The role involves handling
US-based customers over voice calls
, following process guidelines, maintaining qualified communication, and achieving defined quality and productivity standards.
Key Responsibilities
- Handle inbound/outbound calls with US customers.
- Communicate professionally and confidently in English.
- Follow approved call scripts and process guidelines.
- Understand customer requirements and provide appropriate assistance.
- Maintain accurate call and customer records.
- Achieve defined quality, productivity, and performance targets.
- Follow company policies and compliance requirements.
Candidate Requirements
- Good spoken English and communication skills.
- Comfortable speaking with international/US customers.
- Good listening and comprehension skills.
- Basic computer knowledge.
- Willingness to work in rotational/night shifts as per business requirements.
- Freshers and candidates with
0–2 years of experience
can apply.
Why Join Zap Tech?
- Opportunity to work on an international voice process.
- Professional and performance-driven work environment.
- Learning and career growth opportunities.
- Exposure to US customer communication and international business processes.
Interested candidates can apply now or share their updated resume with us.
📌 International Voice Process Executive – US Voice Process (Pune Division)
🏢 Zap Tech Private
📍 Pune Division
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