Job Purpose
Provide Level-3 technical leadership and expert support for COLO, ISP connectivity, Cloud, and AI GPU Data Center infrastructure by leading the resolution of complex incidents, driving root cause analysis, automation, and continuous service improvements. Ensure the availability, performance, scalability, and security of mission-critical infrastructure through collaboration with engineering, vendors, and operations teams while adhering to ITIL processes and SLA commitments.

Roles & Responsibilities
- Provide technical leadership for the 24×7 operation of COLO, ISP, AI GPU Cloud, and Data Center infrastructure.
- Lead the resolution of critical (P1/P2) incidents, major service outages, and complex technical escalations.
- Perform advanced troubleshooting and Root Cause Analysis (RCA) across network, compute, storage, cloud, virtualization, and security infrastructure.
- Own Problem Management activities by identifying recurring issues and implementing permanent corrective and preventive actions.
- Design, optimize, and continuously improve Data Center, cloud,



and monitoring architectures to enhance service availability and operational efficiency.
- Develop and implement automation, orchestration, and operational tooling to reduce manual effort and improve service reliability.
- Define and maintain operational standards, monitoring strategies, alert thresholds, SOPs, runbooks, and knowledge base documentation.
- Review and approve technical procedures, operational documentation, and standard operating practices & Support Compliance Audits.
- Drive capacity planning, performance optimization, scalability, and high-availability initiatives for Data Center and AI GPU infrastructure.
- Provide technical governance for enterprise networking, cloud connectivity, security infrastructure, and observability platforms.
- Collaborate with Infrastructure, Cloud, Security, Platform Engineering, Application, Facilities, and Vendor teams to resolve complex technical issu

📌 NOC Technical Lead (Chennai)
🏢 Larsen and Toubro
📍 Chennai