Child Support Domain Analyst / SME (US Child Support Services)

Job Title

Business Analyst / Subject Matter Expert (SME) - USA Child Support Domain

Experience

5+ years

Location

Remote

Job Summary

We are seeking an experienced professional with expertise in the
US Child Support Enforcement (CSE) domain
. The ideal candidate should have robust knowledge of child support processes, case management, interstate child support regulations, enforcement mechanisms, and government benefit programs. The candidate will collaborate with business and technical teams to support implementation, enhancement, and maintenance of child support systems.

Key Responsibilities
- Gather, analyze, and document business requirements related to Child Support programs.
- Work with state child support agencies and stakeholders to understand program needs.
- Support the implementation and enhancement of Child Support Enforcement (CSE) applications.
- Analyze child support case management workflows and identify process improvements.
- Participate in system testing, UAT, defect management, and production support.




- Ensure compliance with federal and state child support regulations.
- Prepare functional specifications, process flows, and user stories.
- Collaborate with development teams to deliver child support solutions.

Required Domain Knowledge
- Child Support Enforcement (CSE)
- IV-D Child Support Programs
- Case Management Lifecycle
- Establishment of Paternity
- Child Support Order Establishment
- Modification and Enforcement Processes
- Income Withholding Orders (IWO)
- Interstate Child Support Cases
- Financial Management and Collections
- Federal Parent Locator Service (FPLS)
- Child Support Guidelines and Calculations
- Arrears Management

Technical Skills
- SQL
- Data Analysis
- Requirement Gathering
- JIRA / Azure DevOps
- Agile Methodology
- UAT Testing
- Reporting Tools (Power BI, Tableau)

Preferred Qualifications
- Bachelor's Degree in Business, Public Administration, Infor

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