Customer Service Associate (CSA) Voice

Location: Bengaluru

Workspace :WFO

Department: Operations

Channel: Voice

Language English (additional languages may be required)

Hours of Operation 24/7

Overview of Position

The role of the Customer Service Associate (CSA) - Voice, will be responsible

for:

➢ Having daily interactions with the customer to handle issues from

end to end via call

➢ Going the extra mile to engage customers in solving issues and

ensuring satisfaction

➢ Quickly and effectively building rapport with customers while

diagnosing and resolving ssues

➢ Providing white glove service and having the ability to provide an

overall excellent customer experience

➢ Managing customer expectations regarding estimated response

times

Remote Requirements

▪ Maintain a secure, high speed internet connection

▪ Ability to plug in ethernet cable into a modem

▪ Have a dedicated workspace in their homes or remote locations to

provide services to the Company





▪ Ability to come into the campus to pick up equipment

Essential Functions

▪ An obligation to deliver exceptional customer service

▪ Receive inbound calls to gather and verify required information and do

utmost within their power to solve customer problems

▪ Have excellent judgment skills to be able to properly evaluate situations

and immediately by providing effective solutions

▪ Ability to learn current skills and quickly absorb and interpret new

information, products, and

▪ features from the perspective of the customer

▪ Actively listen to the customer, and show empathy and patience

▪ Provide information to the client and place appropriate notes in system

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Associate (Bengaluru)
🏢 IntouchCX
📍 Bengaluru