Job Summary

The IT Executive will support the day-to-day IT operations of the resort, ensuring that all IT systems, hardware, software, networks, and user-support services function efficiently. The role involves providing technical support to staff, assisting with PMS and POS systems, maintaining network connectivity, supporting CCTV and access control systems, and ensuring timely resolution of IT-related issues.

The IT Executive will work closely with the Assistant IT Manager and other departments to maintain reliable, secure, and uninterrupted IT services across the resort.

Key Responsibilities1. IT Support & Troubleshooting
- Provide first-level technical support to all departments and staff.
- Troubleshoot hardware, software, printer, scanner, email, and system-related issues.
- Install, configure, and maintain computers, laptops, printers, and other IT equipment.
- Attend and resolve IT complaints within the required response time.
- Maintain proper records of IT support requests and resolutions.




- Escalate complex technical issues to the Assistant IT Manager or external service providers.

2. PMS, POS & Hospitality Systems
- Provide technical support for the resort’s Property Management System (PMS) and Point of Sale (POS) systems.
- Assist front office, F&B;, accounts, housekeeping, and other departments with system-related issues.
- Coordinate with vendors for PMS/POS troubleshooting, updates, and maintenance.
- Monitor system availability and report recurring technical problems.
- Assist in implementing system updates and recent IT applications.

3. Network & Connectivity
- Support daily operation of LAN, WAN, Wi-Fi, routers, switches, and related network equipment.
- Monitor internet and Wi-Fi connectivity across guest and staff areas.
- Troubleshoot network connectivity issues and escalate major network problems.
- Assist in maintaining proper network configuration and security.
- Support the Assistant IT Manager in monitoring bandwidth and network perform

📌 IT Executive (Kozhikode)
🏢 Tigris Valley
📍 Kozhikode