J.D
- Oversee and manage day-to-day operational activities across relevant departments.
- Develop and implement operational plans, SOPs, workflows, and process improvements.
- Ensure quality standards and adherence to company policies, compliance, and safety norms.
- Manage, mentor, and monitor team performance; support hiring and training initiatives.
- Track and improve KPIs such as SLA/TAT, productivity, turnaround time, cost, and rework rates.
- Drive continuous improvement initiatives (e.g., Lean, Kaizen, 5S, Six Sigma—if applicable).
- Coordinate with Sales, Customer Support, Finance, HR, and other departments to ensure alignment.
- Identify operational issues, perform root-cause analysis, and implement corrective and preventive actions.
- Manage vendor coordination (if applicable)



and ensure smooth supply/fulfillment operations.
- Control operational budgets, optimize resource utilization, and reduce unnecessary costs.

Required Skills & Competencies
- Strong leadership and team management skills
- Excellent process and execution management
- Data-driven decision-making and strong reporting capability
- Robust problem-solving, communication, and stakeholder coordination skills
- Ability to work under pressure and manage multiple priorities

Pay: ₹15,000.00 - ₹30,915.39 per month

Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid time off

Work Location: In person

📌 Operation Head (Lucknow)
🏢 lycca
📍 Lucknow