Mandatory Requirement - Minimum 1+ Year (for L1) of experience in IT support function. Valuable communication skills, willing to work in shift and teamwork with global customers / service providers. Ability to resolve issues within the SLA and work on the daily tickets and requests. Bachelor’s degree in Information Technology or Computer Science/ Diploma engineering or relevant experience
- Ticket Processing / Support, Email Processing / Support, Handling centralize mail box
- Coordinated with Internal team, Query Group assignment
- VPN L1 support (Access Management)
- Video Conferencing Support, Desktop / software Application L1 Support
- Local system related issues like Outlook, PDF, and Internet etc.
- Browser level troubleshooting




- Access management (Partial), Application related Information
- Wintel L1 Support (Domain ID Creation, Access Management etc)
- DBA L1 Support (Password Reset and ID Creation)
- Unix L1 Support (Password Reset)
- Network L1 Support Basic & Mac Binding
- Web Application Support, Basic Overview of Mailbox, Shared Drive, Application access granting & revoking, Basics of Excel, awareness of active directory
- Access Management

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Service Desk Engineer (Mumbai City)
🏢 work Grid Solutions
📍 Mumbai City