Job Summary:

The Service Coordinator is responsible for overseeing the service operations of AguaClan Water Purifiers Pvt Ltd. This includes managing service requests, coordinating with field service teams, ensuring timely resolution of service issues, maintaining service records, and ensuring high levels of customer satisfaction. The Service Coordinator acts as a liaison between the service team, customers, and other departments to provide exceptional post-sales support for water purifiers and related products.

Key Responsibilities:

· Service Request Management:
- Receive and process service requests from customers, either via phone, email, or in person, and assign tasks to the appropriate service technicians.
- Ensure that all service requests are logged into the system and tracked for timely resolution.
- Prioritize service requests based on urgency and customer needs.

· Scheduling and Coordination:
- Schedule service appointments for technicians based on customer availability and service technician location.




- Ensure that technicians are well-prepared and have the necessary tools and parts to complete the service tasks.
- Coordinate with customers to confirm appointment details, reschedule if necessary, and keep them informed of any changes or delays.

· Customer Communication and Support:
- Communicate with customers regarding service status, technician availability, and estimated service timelines.
- Provide transparent instructions to customers regarding product maintenance, service procedures, and necessary follow-ups.
- Address customer complaints or concerns related to service quality and work to resolve any issues quickly and professionally.

· Service Documentation and Reporting:
- Maintain accurate service records, including service reports, customer feedback, and the status of service requests.
- Ensure that service technicians provide detailed reports on service activities, including any issues encountered and resolutions provided.
- Prepare regular rep

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