Job Title: CRM Helpdesk Executive – Health Insurance Claims
Employment Type: Full-Time
Work Mode: In office / In-Person
Employer: Watch Your Health (WYH)
Job Locations: Mumbai | Vadodara | Hyderabad
Company Overview:
Watch Your Health (WYH) is an InsurTech-enabled healthcare services company supporting insurers and corporates across the employee health insurance journey through structured processes, digital platforms, and service excellence.
As part of these engagements, WYH is hiring CRM Helpdesk Executives to provide dedicated health insurance claims support for leading insurance companies at corporate client locations.
Role Overview:
The CRM Helpdesk Executive will act as a dedicated support interface for corporate employees, ensuring smooth coordination between employees, insurance partners, and internal claims teams for both cashless and reimbursement claims.
The role requires strong communication skills, customer service orientation, and hands-on experience in health insurance claims processing.
Key Responsibilities:
- Provide on-site CRM and health insurance claims support at assigned corporate/client locations
- Act as a Single Point of Contact (SPOC) for employee queries related to health insurance claims
- Assist employees with: Cashless claim submissions, Reimbursement claim processes, Claim tracking and status updates
- Support employees in understanding: Policy coverage, Insurance benefits, Claim procedures and documentation
- Coordinate with insurer claims teams for: Timely cashless approvals, Priority claim processing
- Collect, verify, and dispatch claim documents as per insurer and corporate requirements
- Handle employee calls, emails, and walk-in queries professionally
- Ensure high-quality customer service and timely query resolution
- Maintain confidentiality of employee and insurance-related information
- Stay updated on health insurance policies, regulations, and process changes
- Travel up to twice a week between assigned corporate branch