Academic Advisor

Location: Bengaluru, Karnataka
Company: UNext Learning Pvt. Ltd.
Department: Customer Success Learning & Content Development
Experience: 2–6 Years
Employment Type: Full-Time

Job Summary

We are looking for a passionate and student-centric Academic Advisor to provide end-to-end academic support throughout the student lifecycle—from admission to program completion. The ideal candidate will ensure an exceptional student experience by addressing academic and administrative queries, monitoring student progress, and driving student engagement, re-registrations, and successful program completion.

Key Responsibilities
- Act as the primary point of contact for students throughout their academic journey.
- Serve as a liaison between students and various university departments.
- Monitor students' academic progress, assignment submissions, examinations, and semester milestones as per the university calendar.
- Resolve academic and administrative queries related to:
- Learning Management System (LMS)
- Fee payments
- Course registration




- Assignments and examinations
- Academic schedules
- Handle student interactions through inbound and outbound calls, emails, and chat support.
- Conduct proactive outbound calls to guide students on academic progress, important deadlines, and semester activities.
- Encourage timely submission of Internal Assessments (IAs), Project Synopsis, and Project Reports.
- Build solid relationships with students to improve engagement, satisfaction, retention, and program completion.
- Ensure timely resolution of student issues by coordinating with internal stakeholders and adhering to defined turnaround times (TAT).
- Escalate priority cases whenever required and ensure closure within SLA.
- Maintain accurate student records, MIS reports, and CRM updates.
- Identify opportunities for process improvements and contribute to enhancing the overall student experience.

Key Performance Indicators (KPIs)
- Student Satisfaction (CSAT)
- Stud

📌 Academic Advisor (Bengaluru)
🏢 UNext Learning
📍 Bengaluru