- Act as the primary point of contact between the Solution team and Development team, managing workflow & journey implementation through successful go-live
- Provide functional leadership by guiding customers through complex CPaaS & CX solution implementations
- Clearly understand client business challenges and use cases, providing tailored solutions
- Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly
- Demonstrate the value of the Zeapl
- ai platform in solving client challenges
- Configure the platform in line with best practices to ensure quick time-to-value
- Manage project plans, track progress, and report on key milestones
- Lead and manage the internal project team,



ensuring timely delivery
- Address scope changes, resource management, and project budgeting according to the Statement of Work (SOW)
- Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success
- Continually refine delivery methodologies and encourage process innovation
- Conduct post-implementation reviews to improve practices and customer outcomes
- Understand APIs, their basics, and implications to guide clients and support implementation effectively

📌 Implementation Manager (Noida)
🏢 G2mhub Global
📍 Noida