Job Title

Senior Solution Architect - Service Platform
Job Description

ServiceNow Solutions Architect

Enterprise ServiceNow architecture, platform governance, custom application development, integration, CMDB/CSDM maturity, and transformation delivery
Role Summary

We are seeking an experienced ServiceNow Solutions Architect to lead the design, development, and implementation of scalable ServiceNow solutions across the enterprise. The architect will translate business requirements into practical platform architectures, guide delivery teams, establish governance standards, and ensure the platform supports automation, service quality, security, and measurable business value.

This role is suitable for a senior ServiceNow professional who is both architecture-oriented and hands-on: comfortable leading workshops, designing integrations, reviewing scripts and custom applications, advising stakeholders, and mentoring developers and administrators.
Role Scope
- Primary modules and domains: ITSM, ITOM, CMDB, Discovery, Service Mapping, ITAM, HRSD, CSM, SecOps, App Engine,



Service Portal, Service Catalog, SPM, EAM, FSM, and custom application development.
- Core architecture themes: Platform roadmap, governance, scalable workflows, automation frameworks, integrations, data quality, CMDB/CSDM maturity, security, compliance, performance, and upgrade-safe solution design.
- Delivery setting: Enterprise Service Management, Agile/Scrum delivery, DevOps practices, cross-functional implementation teams, and global enterprise stakeholder groups.
Key Responsibilities
Architecture and Solution Design
- Design end-to-end ServiceNow solutions based on business requirements, enterprise architecture principles, and platform best practices.
- Create solution designs, technical specifications, integration points, data mapping documentation, architecture decisions, and implementation guidance.
- Define scalable platform architectures, workflows, automation frameworks, security models,

📌 Senior Solution Architect (Bengaluru)
🏢 Philips
📍 Bengaluru