Job Description: About the Role

We are setting up an Agile Center of Excellence (COE) spanning our Marketing and Inside Sales functions, and are looking for a seasoned Agile Delivery Lead to anchor it. You will bring agile and scrum ways of working — proven in project and program delivery — into a marketing and demand-generation context: campaign activation pods and inside sales teams operating in sprints with clear backlogs, velocity, and outcomes.

This is a hands-on leadership role. You will design the COE's agile operating model, stand up and coach multiple pods/squads, institutionalize best practices, and act as the bridge between marketing leadership, inside sales leadership, and global stakeholders.

Responsibilities: Key Responsibilities
- Design, implement, and run the agile operating model for the Marketing & Inside Sales COE — sprint cadences, ceremonies, backlog management, prioritization frameworks, and delivery governance.
- Set up, coach, and manage multiple pods/squads (campaign, content, digital, inside sales), ensuring each operates with transparent goals, roles,



and sprint discipline.
- Define and institutionalize agile and scrum best practices, playbooks, and templates across all pods; drive consistency while allowing pod-level flexibility.
- Facilitate scrum ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) directly or through pod-level scrum masters; build scrum capability within the teams.
- Establish agile metrics and dashboards — velocity, throughput, cycle time, sprint predictability, and business outcomes (pipeline, MQLs/SQLs, campaign delivery) — and report to leadership.
- Manage stakeholders across geographies and time zones: marketing and sales leadership, business unit heads, and cross-functional partners; run steering reviews and communicate progress, risks, and dependencies clearly.
- Identify and remove impediments across pods; manage cross-pod dependencies, capacity, and resource allocation.
- Drive continuous impr

📌 Agile Delivery Lead (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh