CRM Implementation & Operations Specialist — Zoho CRM

Function:
Operations / RevOps / CRM

Location:
India

Experience:
2–5+ years

Platform:
Zoho CRM / Zoho One

About Ark Abroad

We are currently implementing Zoho across our sales, marketing and customer operations. We are working with an external Zoho implementation agency, but we need a strong internal CRM owner who understands our business, translates requirements into systems, challenges poor implementation decisions, and makes sure the CRM actually works for the team.

This is
not a data-entry or basic CRM administrator role
.

You will effectively become the internal owner of Zoho CRM.

The Role

We are hiring a
CRM Implementation & Operations Specialist
to own the implementation, optimisation and ongoing management of our Zoho CRM ecosystem.

You will sit between:
- Our internal Sales team
- Marketing team
- Customer Success / Coaching team
- Finance / Operations
- Leadership
- Our external Zoho implementation agency

Your job is to understand what each team needs,



convert those requirements into clear CRM workflows, coordinate implementation with the agency, test what has been built, identify gaps, and ensure Zoho becomes the
single source of truth for the business
.

You should be technically strong enough in Zoho that you are not dependent on the agency to tell you what is or isn't possible.

What You’ll Own1. Zoho CRM Implementation

Own the internal side of our Zoho implementation from end to end.

You will:
- Map our existing business processes into Zoho
- Define modules, fields, pipelines, stages and relationships
- Design lead, chance and customer lifecycle structures
- Configure workflows, automation and assignment rules
- Build validation rules and data-quality controls
- Configure roles, permissions and access
- Create custom fields, views, layouts and modules
- Build and test Blueprint processes where appropriate
- Identify where Zoho CRM, Zoho Analytics, Zoho Flow and other Zoho products

📌 CRM Implementation Specialist (India)
🏢 Ark Abroad
📍 India