General Manager (Facility Management Site)

KEY RESPONSIBILITIES

Client & Stakeholder Management
- Act as the single point of accountability on all facility and hospitality matters; build and sustain a trust-based working relationship with client facility/admin teams.
- Lead periodic client review meetings (MIS, SLA performance, incident reports) and ensure timely closure of action points.
- Anticipate client needs during peak usage (training batches, leadership visits, large conferences) and proactively align resources.
- Manage escalations and service-recovery situations professionally, protecting both guest experience and the Sarovar-Client relationship.
- Ensure contractual SLAs, statutory compliances, and reporting commitments under the FM agreement are consistently met.

Rooms & Guest Services
- Oversee Front Office, Housekeeping, and Engineering to ensure the 130-room inventory is maintained to brand and client standards.
- Drive guest/occupant satisfaction scores, manage occupancy planning in coordination with client training/visitor schedules.




- Ensure preventive maintenance programmes protect room and campus infrastructure and minimise downtime.

Learning & Classroom Infrastructure
- Coordinate classroom readiness (AV, seating, housekeeping turnaround) with client L&D;/training coordinators.
- Manage scheduling conflicts and last-minute changes for the 10 classrooms with minimal disruption to training calendars.

F&B;, Banqueting & Events
- Lead F&B; operations for the 200-cover restaurant — menu planning, food safety (FSSAI), cost control, and service quality.
- Oversee banqueting and event execution for the 250-pax auditorium, including conferences, town-halls, and institutional functions.
- Monitor F&B; consumption trends, wastage, and covers data to optimise cost and service levels.

Operations, Safety & Compliance
- Ensure statutory, fire, food-safety, and security compliance across all site operations.
- Lead incident management and root-cause/correctiv

📌 General Manager (Thane)
🏢 Sarovar Hotels
📍 Thane