Designation: Business Growth & Operations Manager

Location: Pune, Maharashtra

Employment Type: Full-Time

Work Mode: 100% Work From Office

Working Days: Monday to Friday

Shift: Night Shift – aligned with US business hours

Department: Business Development & Operations

Reports To: Management

About the Role: We are looking for a proactive, commercially driven, and highly organised Business Growth & Operations Manager who will take ownership of the entire client lifecycle - from identifying business opportunities and acquiring recent clients to onboarding, servicing, retention, and generating repeat business.

The individual will be responsible for actively searching for new business opportunities, identifying potential clients, initiating conversations, developing relationships, converting prospects into clients, and bringing new business to the company.

Once a client is acquired, the individual will continue to manage the client relationship and coordinate the complete lifecycle, ensuring a smooth transition from acquisition to onboarding and ongoing service delivery.





In addition to business growth and client management, the role will oversee office coordination, team coordination, productivity tracking, performance monitoring, and employee incentive calculations.

Key Responsibilities:

1. Business Growth & Client Acquisition

· Proactively search for and identify new business opportunities through online research, networking, referrals, industry platforms, outbound outreach, existing contacts, and other relevant channels.

· Research target markets, industries, companies, and potential clients to identify opportunities aligned with the company's services.

· Build and maintain a database of prospective clients and business opportunities.

· Initiate contact with prospective clients through appropriate channels.

· Generate, qualify, and develop leads into genuine business opportunities.

· Understand the prospect's business, requirements, challenges, and poten

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