Key Responsibilities
- Provide functional support for JD Edwards EnterpriseOne Sales & Distribution modules, including:
- Sales Order Management
- Inventory Management
- Pricing Management
- Procurement and Distribution processes
- Act as the primary point of contact for incident resolution and user support requests.
- Investigate, analyze, and resolve application issues within defined SLAs.
- Perform root cause analysis and implement corrective actions to prevent recurring issues.
- Support system configurations and ensure alignment with business requirements and operational processes.
- Manage enhancement requests, configuration changes, and minor functional developments.
- Coordinate with technical teams for defect resolution, testing, and deployments.
- Prepare and maintain functional documentation, knowledge articles, and support procedures.
- Track and report support metrics, issue trends, and key performance indicators (KPIs).
- Participate in system testing, UAT support, and production deployments.




- Collaborate with cross-functional teams and business stakeholders to ensure seamless operations and continuous improvement.

Required Skills & Experience
- Strong hands-on experience in JD Edwards EnterpriseOne Sales & Distribution modules.
- Expertise in Sales Order Management, Pricing, Inventory Management, and Distribution processes.
- Proven experience in incident management, issue diagnosis, and support operations.
- Solid understanding of SLA-based support models and ticket management processes.
- Experience with system configuration, troubleshooting, and functional analysis.
- Ability to perform root cause analysis and recommend sustainable solutions.
- Experience in documenting issues, resolutions, and business processes.
- Good understanding of support metrics, service delivery KPIs, and governance procedures.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced

📌 JD Edwards Sales (Hyderabad)
🏢 Frontend Arts
📍 Hyderabad