Key Responsibilities

1. AI-First Solution Engineering

 Work with stakeholders’ and EXL delivery teams to deeply understand business

workflows, data landscapes, and systems, and translate business problems into technical AI

solution designs.

 Rapidly build AI prototypes, POCs, and pilots, and take them through to production

deployment and enterprise adoption.

 Configure, customize, and extend EXL’s AI platforms and accelerators to fit business-

specific contexts and constraints.

2. Agentic AI & AI Solution Development

 Design and build agentic workflows, advances RAG pipelines, LLM integrations, tool-

using agents, and human-in-the-loop systems.

 Apply prompt engineering, evaluation frameworks, and fine-tuning techniques to

achieve accuracy, reliability, and safety targets.

 Integrate AI solutions with enterprise systems (APIs, data platforms, CRMs, contact center

and core operations systems).

3. Deployment, Integration & Production Ownership

 Own end-to-end deployment: workplace setup, CI/CD, LLMOps/MLOps, monitoring,

guardrails, and observability.





 Ensure solutions are secure, compliant, and production-grade, aligned with responsible

AI, privacy, and EXL security standards.

 Troubleshoot live systems and continuously optimize for latency, cost, quality, and scale.

4. Stakeholder Engagement & Value Realization

 Act as a trusted technical advisor to stakeholders; lead demos, workshops, and technical

deep dives.

 Define success metrics and demonstrate measurable outcomes: productivity gains, cost

reduction, risk mitigation, and revenue uplift.

 Capture field feedback and channel it into EXL’s platform and product roadmaps.

5. Collaboration & Knowledge Sharing

 Collaborate closely with platform engineering, data science, and delivery teams across

geographies.

 Create reusable assets, accelerators, playbooks, and documentation from multiple

deployments.

 Mentor engineers and evangelize best practices in applied and agent

📌 AI Solutions Leads (Noida)
🏢 Acme Services
📍 Noida