Role & responsibilities
- Manage shift-wise manpower, attendance, and absenteeism.
- Allocate orders and monitor picker productivity and efficiency.
- Ensure 100% on-time picking and dispatch.
- Conduct random and item-wise quality checks to maintain picking accuracy and product quality.
- Monitor shelf life and quality for replacement/VIP orders.
- Coordinate with Inventory, Order Allocation, and Dispatch teams.
- Ensure zero IBND (Inventory/Item Not Billed/Delivered as applicable to the process) and resolve hold/missing-crate orders.
- Maintain scanners, picking trolleys, crates, packing materials, labels, and other operational assets.
- Monitor hourly performance and provide training/coaching to underperformers.
- Maintain warehouse cleanliness, crate hygiene, aisles, handover logs, and incident registers.
- Ensure compliance with process audits and operational standards.

Preferred candidate profile
- Minimum 2 years of supervisory/team-handling experience.
- Experience in warehouse/DC operations and shift management.
- Solid knowledge of picking, packing, quality checks, inventory coordination, and dispatch operations.

📌 Shift Controller (Kochi)
🏢 BigBasket
📍 Kochi