Organization Background
The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL or Oracle databases.

What will you be responsible for?
- Lead end-to-end ownership of MEMCM Server Patching across enterprise environments, ensuring compliance with organizational SLAs and security standards
- Act as primary escalation point for technical and process escalations, driving resolution with minimal supervision
- Perform deep-dive troubleshooting and root cause analysis (RCA) for Major Incidents and recurring patch failures; implement preventive measures
- Design and optimize patch deployment strategies, collections, and Configuration Items in MEMCM
- Drive vulnerability remediation programs leveraging Rapid7 and integrate findings into patching and remediation workflows
- Collaborate with Cyber Security, Infrastructure,



and Application teams to ensure risk-based patch prioritization and compliance
- Lead automation and process improvements in patching, reporting, and remediation
- Ensure post-patching validation, monitoring, and compliance reporting through dashboards and enterprise tools
- Mentor junior engineers and guide L1/L2 teams on troubleshooting, best practices, and process adherence

What would your day look like?
- Lead and oversee enterprise-wide Windows and Third-Party patch deployments using MEMCM
- Drive complex troubleshooting scenarios related to patch failures, compliance issues, and infrastructure challenges
- Architect and implement contemporary patching solutions (e.g., Azure Update Manager, Azure Arc, hybrid cloud patching models)
- Perform advanced RCA and problem management, ensuring long-term fixes and knowledge documentation
- Define and execute Get Current / Stay Current strategies for patch compliance across environments
- Develop and

📌 Senior Service Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad