Understanding the process| ensuring effective incident resolution and maintaining customer satisfaction by monitoring performance Communicate with Spanish-speaking customers via phone| email| and chatResolve customer inquiries and issues in a timely and professional mannerPreparation of RCAs and other required reportingSpanish B1| B2 (Intermediate)
Essential Skills: 4 to 7 years of experience within HR space. Fluency in Spanish and English (written mandatory)Understanding the process| ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance Communicate with Spanish-speaking customers via phone| email| and chatResolve customer inquiries and issues in a timely and skilled mannerPreparation of RCAs and other required reportingSpanish B1| B2 (Intermediate)
Job Requirements :
- 4-9 years of experience in BPO/Call Centre environment.
- Proficiency in Spanish language (written & spoken).
- Experience providing customer support via multiple channels (phone, email, chat).
- Strong problem-solving skills with attention to detail.