Job Description Senior Operations Manager | US Sales Process
Position: Senior Operations Manager US Hardcore Sales Process
Company: Globiva Services Pvt. Ltd.
Location: Noida – Sector 62
Department: Operations
Industry: BPO / Contact Center
Process: US Hardcore Sales
Shift: US Shift / Night Shift
Working Days: 5 Days Working
Employment: Full time / On Payroll of Globiva Services Pvt. Ltd.
About the Role
Globiva Services Pvt. Ltd. is looking for an experienced and result-oriented Senior Operations Manager to lead a high-performing US Hardcore Sales process from our Noida Sector 62 location.
The ideal candidate should have strong experience in managing large sales operations, delivering aggressive revenue and conversion targets, driving sales performance, and building a high-performance culture. We are particularly looking for candidates who have 8–9 years of overall BPO experience with Senior Manager-level exposure, or candidates with at least 2 years of experience as an Operations Manager in a US sales/contact center environment.
Key Responsibilities
- Lead and manage day-to-day operations for a US Hardcore Sales process.
- Own and deliver key business metrics including Sales, Revenue, Conversion, AHT, Productivity, Quality, Attrition and CSAT.
- Drive aggressive sales targets and ensure consistent achievement of monthly and quarterly business goals.
- Manage and mentor Operations Managers, Team Leaders and large sales teams.
- Develop and implement strategies to improve conversion, revenue per agent and overall sales productivity.
- Analyze operational dashboards, performance reports and sales trends to identify gaps and improvement opportunities.
- Conduct regular performance reviews and establish clear action plans for underperforming teams.
- Work closely with Training, Quality, Workforce Management, HR and Client/Business teams to ensure smooth operations.
- Ensure adherence to client requirements, process guidelines, compliance standards and company poli
📌 Senior Operations Manager (Noida)
🏢 globiva
📍 Noida