- Handle inbound/outbound calls with US customers.
- Communicate professionally and confidently in English.
- Follow approved call scripts and process guidelines.
- Understand customer requirements and provide appropriate assistance.
- Maintain accurate call and customer records.
- Achieve defined quality, productivity, and performance targets.
- Follow company policies and compliance requirements.
📌 International Voice Process Executive (Pune)
🏢 Zap Tech
📍 Pune