Mailercloud is a rapid-growing SaaS email marketing automation platform trusted by global enterprises to design, send, and optimize high-volume campaigns. We help businesses achieve measurable ROI through intelligent automation, advanced segmentation, and best-in-class deliverability infrastructure.
ABOUT THE ROLE
As a Technical Account Manager at Mailercloud, you will be the primary owner of a portfolio of enterprise client relationships — from onboarding through long-term growth. This is not a support role. You will act as a trusted advisor who understands a client's email program deeply enough to challenge their assumptions, troubleshoot deliverability issues before they escalate, and proactively surface opportunities to expand their usage of the platform.
You will be successful here if you are equally comfortable in a strategic review with a CXO and diagnosing a campaign configuration issue with a marketing ops team.
Office: Government Cyber Park, Calicut | Reporting to: Head of Customer Success
WHAT YOU’LL OWN
Client Onboarding & Enablement
- Lead end-to-end onboarding for enterprise accounts — from technical setup and API integration through first successful campaign send.
- Run product training, workflow configuration, and go-live planning tailored to each client's use case.
- Build and maintain onboarding documentation, best-practice guides, and self-serve resources.
Account Health & Retention
- Own a portfolio of enterprise accounts; monitor usage, engagement signals, and deliverability health to stay ahead of churn risk.
- Serve as the first line of technical guidance on deliverability, segmentation, automation workflows, and integrations.
- Collaborate with the Product and Deliverability teams to resolve escalated issues and close the feedback loop with clients.
Growth & Commercial Outcomes
- Identify and act on expansion signals — volume growth, feature gaps, new use cases — and convert them into upsell conversations without wai