Role Summary

Lead the Product Operations function across organization's investment and protection product portfolio by driving operational excellence, digital transformation, regulatory governance, scalable operating models, and superior customer experience.

Key Responsibilities
- Lead end-to-end Product Operations across all investment and protection products, ensuring scalable, productive, and customer-centric operating models.
- Drive operational excellence through process standardization, automation, workflow optimization, and continuous improvement initiatives.
- Oversee operational governance for Mutual Funds, Equity & Stock Broking, PMS, AIF, Insurance (Life & General), NPS, Fixed Deposits, Bonds, IPOs, Digital Gold, and other investment products.
- Partner with Product, Technology, Sales, Compliance, Risk, Finance, Customer Service, and external stakeholders to ensure seamless product delivery and operational readiness.
- Ensure compliance with SEBI, AMFI, IRDAI, PFRDA, NSE, BSE, NSDL, CDSL, RBI, and other applicable regulatory requirements,



while driving timely implementation of regulatory changes.
- Strengthen operational controls, governance frameworks, SOPs, risk management practices, and audit readiness across all product operations.
- Build and manage strategic relationships with AMCs, RTAs, Exchanges, Depositories, Insurance Companies, Banks, Payment Partners, and Technology Vendors.
- Drive customer experience improvements by simplifying customer journeys, improving transaction success rates, reducing turnaround times, and enhancing digital self-service capabilities.
- Develop operational dashboards, MIS, KPIs, and governance reports to monitor business performance and support data-driven decision-making.
- Build, mentor, and lead high-performing Product Operations teams while fostering a culture of innovation, collaboration, accountability, and continuous learning.
- Ensuring team meet within TAT and service delivery.

Qualifications & Experience
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📌 Head Operations (Gurugram)
🏢 Infinium Associates
📍 Gurugram