Job Description: Supply Chain / Operations Specialist

Company: Ozori Industries Pvt. Ltd.
Brands: Colombian Brew Coffee, Didier & Frank, Christopher Cocoa
Department: Supply Chain & Operations
Employment Type: Full time

Role Overview

The Supply Chain / Operations Executive will coordinate the daily order fulfilment processfrom receipt of purchase orders to successful delivery at customer warehouses.

The role involves working closely with the internal dispatch team, courier partners, transporters and warehouses of Blinkit, Zepto, Swiggy Instamart, Amazon, IndiGo, Akasa Air and other customers.

The candidate will be responsible for ensuring that orders are dispatched on time, delivery appointments are secured and shipments reach customers within the committed TAT.

Key Responsibilities

1. Review purchase orders and book delivery appointments with customer warehouses.
2. Coordinate with the internal warehouse and dispatch teams to ensure orders are prepared and dispatched as per appointment dates.
3. Track all dispatched and in-transit orders daily until successful delivery.




4. Reschedule missed, cancelled or delayed appointments promptly.
5. Follow up with courier and transport partners to ensure deliveries are completed within the committed TAT.
6. Resolve operational escalations involving delayed shipments, missed appointments, delivery refusals, documentation issues and vehicle-related problems.
7. Coordinate urgent or early deliveries when required by customers or internal teams.
8. Arrange RTO and return shipments based on business requirements.
9. Maintain accurate trackers for purchase orders, appointments, dispatches, in-transit shipments, deliveries, pending escalations and RTOs.
10. Share regular order-status and exception reports with the relevant internal teams.
11. Identify recurring operational issues and coordinate corrective actions with warehouses, courier partners and customer teams.
12. Improve dispatch-to-delivery TAT and maximise appointment

📌 Operations & Supply Chain Specialist (Pune)
🏢 Colombian Brew Coffee
📍 Pune