Position: Sr. Business Analyst

Location: Pune

Working Days: Monday to Friday

Experience Required: 7+ years
About the Job

The Business Analyst role focuses on deeply understanding university workflows, documenting exact requirements, and ensuring implementations match agreed business outcomes across CRM/SIS ecosystems like Salesforce, Slate, Ellucian, and PeopleSoft.
Our Culture
- Growth mindset with continuous learning and skill development.
- Innovation first, using AI and modern platforms for smart solutions.
- Excellence in quality while moving with speed and agility.
- Impact measured through improved student and institutional outcomes.
Position Overview

The Business Analyst acts as the bridge between client stakeholders, product, and engineering for specific implementations and features. This role is responsible for requirements elicitation, process mapping, gap analysis, and acceptance validation, not roadmap ownership.
Key Responsibilities
- Engage with US university stakeholders (admissions, enrollment, IT, CRM/SIS admins)



to gather and clarify business requirements through workshops, interviews, and discovery sessions.
- Translate business needs into detailed user stories, functional specs, and acceptance criteria for engineering and QA teams.
- Map current-state and future-state processes across CRM/SIS and THE CLIENT (e.g., Salesforce Slate/Ellucian workflows), identifying bottlenecks and optimization opportunities.
- Perform gap analysis between institutional requirements and the client’s product capabilities, recommending configuration vs. customization paths in partnership with Product Management.
- Create and maintain artifacts such as process flows, data mapping documents, integration specifications, and business rules catalogues.
- Serve as the primary point of contact for requirements clarification for engineering during sprints, ensuring no ambiguity on “what needs to be built” at the story level.
- Support test case design and UAT by valid

📌 Sr. Business Analyst (Pune)
🏢 PinnacleU
📍 Pune