Senior Customer Relationship Officer (Sirsa)

Senior Customer Relationship Officer (Sirsa)

15 Aug
|
SK Finance
|
Sirsa

15 Aug

SK Finance

Sirsa

Role & responsibilities

1. Customer Engagement-
- Build and maintain relationships with customers.
- Proactively engage customers for payments and resolve queries.

2. Collections Management-
- Manage portfolio of customers for timely payments.
- Identify potential delinquencies and take action.

3. Payment Solutions-
- Offer versatile payment options and negotiate settlements.
- Ensure customer commitment to payment plans.

4. Documentation & Follow-up-
- Maintain accurate records of interactions and agreements.
- Follow up on payments and escalate overdue cases.

5. Customer Retention-
- Address customer concerns and improve satisfaction.
- Collaborate with sales team for cross-sell opportunities

📌 Senior Customer Relationship Officer (Sirsa)
🏢 SK Finance
📍 Sirsa

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