- Make outbound calls to customers regarding pending or overdue payments.
- Follow up with customers and communicate payment due dates and outstanding amounts.
- Maintain qualified and polite communication with customers.
- Negotiate suitable payment plans or collection commitments where applicable.
- Update customer payment and follow-up details in the system.
- Achieve daily and monthly collection/calling targets.
- Maintain accurate records of calls, commitments, and payment status.
- Escalate difficult or unresolved cases to the concerned supervisor.